La-Z-Boy vs Ashley Furniture: 7 Differences You Should Know in 2025
La-Z-Boy Southeast | May 29, 2025
Are you searching for the differences between La-Z-Boy vs Ashley Furniture?
At La-Z-Boy Home Furnishings & Décor, we understand most people shop at multiple furniture stores before they make a decision.
DISCLAIMER: We are an authorized independent La-Z-Boy® dealer. References to Ashley HomeStore are for illustrative and educational purposes only. Ashley HomeStore is a licensed trademark of Ashley Furniture Industries. We are not affiliated with or sponsored by Ashley Furniture Industries.
La-Z-Boy and Ashley Furniture are two of the biggest names in the furniture industry, each with decades of experience serving customers across the country.
La-Z-Boy specializes in quality living room, dining room, and bedroom furniture with free design services, while Ashley operates as a retail chain offering a wide variety of home furniture, decor, and accessories.
If you’re trying to decide between these two brands, here are seven key differences that can help guide your choice.
1) La-Z-Boy vs Ashley Furniture Cost Comparison
Both La-Z-Boy and Ashley run promotions that run throughout the year, giving you opportunities to find good deals regardless of when you shop.
When comparing similar pieces, Ashley furniture typically has lower upfront prices than La-Z-Boy. However, this price difference reflects important differences in manufacturing processes, customization options, and overall quality.
La-Z-Boy’s pricing accounts for their made-to-order manufacturing approach, extensive customization capabilities, as well as quality that has given them the reputation for making generational furniture pieces.
At La-Z-Boy Home Furnishings & Décor, our consultants provide clear, upfront pricing and help you understand exactly what drives the cost differences between furniture options. This video is a great example, showcasing how a La-Z-Boy recliner compares to other brands in terms of quality, comfort, and value.
2) La-Z-Boy vs Ashley Furniture Quality Differences & Customer Satisfaction
Both companies receive a mix of positive and negative customer reviews, which is typical for large furniture retailers. La-Z-Boy tends to have slightly better overall customer satisfaction ratings across review platforms.
Common complaints about Ashley Furniture often center around after-sale service and product durability issues. Some customers also report delivery delays or items arriving damaged.
La-Z-Boy customers sometimes experience longer wait times, particularly for custom orders, due to our made-to-order manufacturing process. However, this approach allows for quality testing at twice the industry standard before your furniture leaves the factory.
At La-Z-Boy Southeast, we have dedicated customer service representatives based in Rock Hill, SC, who can address concerns and questions throughout your buying experience.
When looking for an idea of the customer service and quality you’ll receive on a local level, Google is a great place to check local listing reviews, as well as Facebook, Yelp, and Consumer Affairs. At La-Z-Boy Southeast, we feature each of our location’s Google ratings on our locations page so you can easily find them. La-Z-Boy also features ratings on each of their individual product pages.
3) La-Z-Boy vs Ashley Furniture Interior Design Services
Furnishing your home represents a significant investment, and working with a professional designer can help ensure you make choices you’ll love for years to come.
Utilizing a degreed interior designer will help you bring your dreams to life and make the experience as comfortable as possible.
Ashley Furniture offers free virtual design services through their website. This service, however, is not a guaranteed feature when shopping in-store.
The free design service at La-Z-Boy gives you complimentary access to a degreed interior designer in every store, and is tailored to your specific style preferences and budget.
This video below shows you what you can expect when working with the degreed interior designers at La-Z-Boy.
4) Personalized Furniture Options at La-Z-Boy vs. Ashley Furniture
Customizing the style and upgrades added to a piece of furniture will make it truly one-of-a-kind.
La-Z-Boy currently offers a wide variety of options when it comes to customizing your furniture, including:
- Fabric selection from hundreds of options
- Wood finishes
- Leather types and colors
- Trim details
- Handles (exclusive to La-Z-Boy)
- Footrest styles
- Base options
Some sofas, couches, and recliners are even available with heat and massage.
Ashley Furniture typically offers several fabric colors and style variations for their pieces, but with more limited customization compared to La-Z-Boy’s made-to-order approach.
5) La-Z-Boy vs. Ashley Furniture Delivery Services
Both companies charge delivery fees for most furniture purchases, although La-Z-Boy offers free delivery during special events. See below to get your free delivery coupon.
Ashley provides free shipping on small, lightweight items within the continental U.S., though most of their products fall in to a larger category which typically incur delivery charges.
La-Z-Boy also charges for Full-Service Furniture Delivery, but this service includes having your furniture unpackaged, assembled, and quality-checked before it leaves the warehouse. This pre-delivery inspection helps catch any shipping damage before the furniture enters your home.
When you work with our interior designers, they create a detailed placement plan that our delivery team follows. This means your furniture goes directly to its intended location, saving you the hassle of rearranging heavy pieces after delivery.
Both companies require you to schedule a time when you will be home for delivery, so you’ll need to coordinate with their available time slots.
Delivery fees can feel frustrating when you’re already making a significant furniture investment. Our Learning Center explains the factors that go into furniture delivery costs and why professional delivery services are priced the way they are.
6) La-Z-Boy vs Ashley Furniture Warranties & Furniture Protection
Understanding warranty coverage is crucial when investing in furniture, as it protects your purchase over time.
Both La-Z-Boy and Ashley offer warranties on their furniture, but the coverage differs significantly.
La-Z-Boy provides a limited lifetime warranty on frames, springs, and reclining mechanisms – the core structural components that determine how long your furniture will last. Many competitors, including Ashley, typically offer 1-5 year warranties on these same components.
Be sure to read the warranties for La-Z-Boy and Ashley to know exactly what they cover and for how long.
In this article, you’ll find an in-depth review and explanation of La-Z-Boy’s Lifetime Warranty.
When it comes to protecting your fabric, an unsightly stain can ruin a new piece of furniture.
With iClean Fabric from La-Z-Boy you can relax and stop worrying about stains.
iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains.
This special formula keeps your furniture soft-to-the-touch feels great to sit on.
7) Manufacturing Locations: Where Is La-Z-Boy & Ashley Furniture Made?
When you look at the tag, you’ll notice many pieces of furniture from La-Z-Boy are produced in North America.
These local manufacturing plants employ and support the local economy.
La-Z-Boy has six manufacturing plants located in:
- Neosho, MO
- Siloam Springs, AR
- Dayton, TN
- San Luis Rio Colorado, MX
- Ramos Arizpe, MX
- Torreón, MX-COA
Ashley has manufacturing facilities in the USA as well as international locations overseas like Vietnam and China.
Check Out These Additional Resources
Now, you can see how La-Z-Boy and Ashley Furniture have their advantages and disadvantages.
At La-Z-Boy Home Furnishings & Décor, our free design service makes the process of styling your home fun and easy.
Here are some additional online resources you may like to check out:
- 8 Best Furniture Stores with Free Design Services
- When’s the Best Time to Buy Living Room Furniture?
- Everything You Need to Know About La-Z-Boy Recliners
We’d be happy to help you bring your dreams to life at any of our locations in NC, SC, and GA.
