Furniture Shopping Insights: Get to Know a La-Z-Boy Sales Consultant
La-Z-Boy Southeast | July 26, 2024
Have you ever wondered what to expect from a sales consultant when shopping for furniture?
When making retail purchases, chances are, you’ve met various types of sales representatives. Understanding what to expect from sales encounters can enhance your overall shopping experience.
At La-Z-Boy Southeast, we pride ourselves on providing authentic and helpful service to all our customers.
When customers walk through our doors, they are greeted by a team of dedicated and passionate sales consultants who bring a unique blend of expertise and enthusiasm to our company.
Join us as we discover what makes our sales consultants valued members of the La-Z-Boy Southeast family.
You’ll have a better understanding of what to expect when shopping in our galleries and what sets our team apart from other furniture retailers.
La-Z-Boy Sales Consultant Question & Answer Session
We recently sat down with La-Z-Boy Sales Consultant, Melissa S. who works in our Lexington, South Carolina gallery.
In this Q&A session, we discuss her impressive qualifications, her journey at La-Z-Boy Southeast, and what she loves most about helping our customers create their perfect home environments.
How long have you worked with La-Z-Boy Southeast and what is your career background?
I have 14 years of experience working in the furniture industry and I’ve worked at La-Z-Boy Southeast for the past 5 years.
I have an Interior Design Certificate from Midlands Technical College and a Bachelor of HR Management and Workforce Education and Development from Southern Illinois University Carbondale.
I’m also a US Navy Veteran, where I served on the USS Stennis and USS Nimitz.
Why do you like working at La-Z-Boy Southeast?
No day is the same. Every person who I greet has an individual need and I get to be the one to create unique solutions that will help bring their visions to life.
It makes my job both challenging and exciting. I’m not just selling the same furniture day in and day out.
What do you think sets La-Z-Boy apart from the competition?
Quality and customization.
La-Z-Boy’s quality is top-notch. I have confidence in the performance of La-Z-Boy furniture, which makes it easy for me to recommend it to our customers and stand behind the investment I’m asking them to make.
Plus, our customization options allow customers to create exactly what they are looking for. So, in addition to making something that’s durable and comfortable, we’re also creating something special that fits perfectly into their home.
What’s your favorite part of the in-home design process?
My favorite part of the process is showing the client their before and after transformation.
It’s exciting seeing everything come together for them. They have that “wow” moment where they realize that they told me what they wanted but couldn’t exactly visualize it and I am able to do that for them.
What is your favorite piece of furniture to sell?
It may sound cliché, but I really don’t have just one favorite piece of furniture to sell.
The beauty of our furniture is that every piece is highly customizable, offering endless combinations of fabrics, colors, and styles. This means I get to help clients create something unique every single time.
Even after five years and countless projects, I still get excited when I see a new combination come together. It’s like being part of a creative process that never gets old.
What are some of your favorite design projects that you have worked on?
A client came to us wanting an African Safari Man cave.
He has memorabilia from various hunting excursions that he wanted to incorporate into the décor. This included a zebra and giraffe hide that were made into rugs. He also had an array of animal mounts and memorabilia on display from his excursions.
We incorporated comfortable furniture that matched the theme of this room while allowing his collection to really shine. I remember explaining the configuration of the furniture and why we didn’t choose a different layout because “we don’t want to cover up the giraffe”. That was definitely a first in my career!
I have a customer who I’ve had the pleasure of working with for over 5 years and have styled multiple rooms in her home.
By spending time understanding her style, she comes to me for advice and new ideas. She has a beautiful home and already had a base of beautiful pieces of furniture and artwork. She trusted that I wouldn’t be recommending that we eliminate any pieces but work around her space.
We started with customizing furniture for her family room, but throughout the years, we’ve updated four additional rooms and a foyer in her home.
When you’re not working, what do you like to do in your spare time?
I enjoy painting, DIY home improvement projects, traveling, cooking, and, of course, spending time with my 4 fur babies.
They are always big fans of my furniture purchases!
What do you wish every customer knew before shopping for furniture?
I always recommend starting shopping earlier than you think you’ll need to.
You need patience for customized furniture. It’s made just for you and not sitting in stock. You have to keep custom order and delivery timelines in mind when shopping. But it’s worth it to get exactly what you want.
Our design process isn’t scary. I’m not pushing my style on you or making you replace everything in your home. My job is to work within your space and with your things to make the room come together. If you have antiques or pieces that you already love, great! We’ll make sure to incorporate them into your space.
Think of me more as your personal shopper, not just a La-Z-Boy sales consultant. If something isn’t right for you, I’m here to help, not push you to buy.
You won’t find that experience at every furniture store, but that’s what you can expect with La-Z-Boy.
What to Expect When Shopping at La-Z-Boy Home Furnishings & Décor
When you walk through the doors of a La-Z-Boy gallery, you’ll be met with a personalized shopping experience.
Our experienced consultants have trained four times the industry standard and possess extensive product knowledge to help you understand the full range of our offerings.
Additionally, our degreed interior designers are available to assist you in visualizing new furniture and decor in your space, helping to create a cohesive and stylish home environment.
With their expertise, you can confidently explore a variety of options and find the perfect pieces for your home.
Watch this video to learn more about how our interior design service works.
Start Your Furniture Shopping Journey
Start your furniture buying process today by downloading our Free Furniture Buying Guide. Receive greater insight to keep your process fun and stress free.
This free guide will teach you:
- The best time to buy furniture.
- How much furniture costs.
- How much an interior designer costs.
- Furniture stores with free design services.
- How to apply for furniture financing.
- Which stores have a price match guarantee.
- Why furniture delivery is so expensive.
