At La-Z-Boy Southeast we are committed to customer satisfaction. Due to prolonged supply chain issues, estimated ship dates are not guaranteed and may change.
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Service Request

The Service Process

This form supports picture uploads and is best used with a smartphone that can take pictures. Be as detailed as you can in the information you provide. The more information provided, the better we will be able to resolve your service issue. After submitting this request you will be contacted by the Service Department within 1 business day. Part orders generally take 2-6 weeks to arrive at our distribution center depending on material & shipping availability. To begin, please answer a few brief questions about your issue so we can better assist you.
What kind of issue are you experiencing?

Warranty Info

La-Z-Boy | Kincaid | American Drew | Hammary
Refer to the back of your sales ticket for the full Terms and Conditions of your order. For all other product warranty information please contact the manufacturer. If you purchased a protection plan please refer to your protection plan documentation or contact ServeCo.

Current Service Rates

Minimum In-Home Service Fee:$195
Parts Handling Fee:$25
Distance/Mileage Fee:$1/Mile after 35 Miles
Out of Warranty Parts:Varies